Return Policy
Last updated: August 2026
Heritage Durable Medical Equipment accepts returns for full credit within 30 days from the date of purchase, subject to the conditions outlined below. A minimum 15% restocking fee may be applied to returns made after 30 days from the date of purchase. Merchandise returns are not accepted after 60 days from the date of purchase.
Return Authorization
To obtain a Return Authorization Number (RA), please contact our Customer Support Department at 713-733-0332. The Return Authorization Number is valid for 10 business days from the date of issue. Returns without an authorized Return Authorization Number, or with an expired authorization, will not be accepted.
Returned merchandise must be in the same unit of measure as originally purchased. Please clearly write the Return Authorization Number on the shipping label and return the merchandise within 10 business days to the location provided by Heritage Durable Medical Equipment.
Return Conditions
Credit will not be issued for merchandise that is unsuitable for resale. All returned merchandise must be in its original packaging and is subject to inspection.
The following items may not be accepted for return:
- Merchandise that has been marked, altered, or affixed with stickers
- Merchandise with damaged or crushed packaging
- Special-order products
- Sterile products
- Products that become unsalable once opened
- Products that do not meet the manufacturer's return requirements
Product Shortages
Any product shortage must be reported within 48 hours of receipt of the order. For common-carrier deliveries, customers should verify the contents upon arrival and document any shortages on the delivery receipt.
Defective Merchandise
Defective merchandise will be repaired or replaced in accordance with the applicable manufacturer's warranty and return policy.
Contact Us
To request a Return Authorization Number or for any questions about a return, contact our Customer Support Department.